A Product Manager with over nine years of experience, specializing in the enhancement of user experiences and the validation of hypotheses. Expertise includes developing comprehensive product roadmaps and overseeing successful product launches. Proficient in collaborating with cross-functional teams and influencing stakeholders while clearly articulating product strategies. Strong focus on leveraging insights to drive data-informed decisions.

Product Designer (UX/UI) based in Curitiba with over seven years of experience in the digital field, specializing in crafting user-centric solutions through design thinking and user interface design. Proficient in prototyping and adept at facilitating informed design decisions that connect users and businesses. Dedicated to continuous professional development, particularly in design operations and Design Systems, with a goal of becoming a mentor and inspirational figure in the design industry.

Based in São Paulo, this Senior Product Designer specializes in creating digital solutions to elevate customer experience and satisfaction. Recent responsibilities have included overseeing the digital experience for roadside car assistance, where re-designing the user journey for requesting assistance via WhatsApp received recognition from the CEO for its innovation and efficacy in reducing operational call rates.

Professional experience spans both major corporations and startups. Notably, work at a mom-and-pop shop improvement company led to the development of a marketplace feature that optimized inventory restocking with product recommendations based on sales and buying habits, thereby increasing market share and order values.

A commitment to continuous learning and curiosity drives a passion for tackling diverse problems. Valuing clear communication, this designer excels in translating complex ideas into comprehensible concepts for team collaboration.

With a strong background in Industrial and Graphic Design, supported by a degree from Universidade de São Paulo and specializations in UI/UX Design and Design Strategy, the focus is on applying fundamental design principles and strategic thinking to resolve intricate issues with user-centric solutions.

With six years of professional experience in design, focusing on digital and graphic production, the candidate demonstrates expertise in planning and developing digital products through strategic communication and marketing techniques. Responsibilities encompass user analysis, strategic management, metrics analysis, benchmarking research, and UX research. Additionally, the candidate is adept in creating flowcharts for process improvement and development, branding, layout design, email marketing, and video content production. Proficiency in Lean processes, Agile UX, and growth strategies directed at product sales are notable strengths. A concentrated area of study includes the implementation of accessibility, inclusion, and data analysis to develop user-friendly products that generate significant results.

Personal interests include drawing illustrations, gaming, game development, and watching science fiction series and movies, with a particular fondness for chocolate and kittens.

Web Designer with over 18 years of experience, specializing in WordPress. Acting as a freelancer and collaborator with multiple digital agencies, contributions encompass over 500 national and international projects.

A Project Manager and Product Management professional with over a decade of experience, specializing in guiding IT teams of 6 to 35 members. Demonstrates extensive expertise in continuous delivery and the enhancement of team efficiency.

Digital Product Manager specializing in agile methodologies, growth strategy, and data-driven prioritization. Proficient in leading multidisciplinary teams, serving as a central communication facilitator, and advocating for product vision. Experienced in collaborating with diverse internal and external stakeholders.

A technology professional with a decade-long career, primarily focusing on Information Technology over the past five years, specializes in Projects, Design, and Products with a strong inclination toward data. This expertise spans across Industry 4.0, healthcare, agribusiness, and startup environments, consistently seeking new challenges and learning opportunities. Career began in various domains including quality assurance, the banking sector, sales, laboratory research, marketing, and logistics, eventually leading to a dedicated focus on IT. This transition led to an emphasis on continuous improvement and strategic roles within organizations, particularly in managing IT teams and projects. Utilizing agile methodologies and a data-driven approach to deliver impactful solutions in Product Management, Data Analysis, Design Thinking, Execution, and Infrastructure Development. Proficiencies include team leadership, Scrum and Kanban methodologies, Excel, business intelligence tools, and project management platforms such as JIRA and ClickUp. Possesses foundational programming skills in Python and JavaScript, along with expertise in design tools like Figma, Canvas, and Miro. Additionally, maintains a strong teamwork spirit, positivity, and empathy, with an active engagement in volunteer initiatives, firmly believing in the transformative power of technology.

Zendesk Explore is an analytics and reporting tool designed for customer support data. It provides insights into customer interactions by analyzing metrics from various channels, enabling businesses to evaluate performance, identify trends, and make data-driven decisions to enhance customer service operations.

A Zendesk Explore expert must have skills in data analysis, proficiency with SQL for customizing queries, understanding of Zendesk's data structure, and the ability to create and interpret complex reports. Familiarity with dashboard creation and visualization techniques is also essential.

How to hire a Zendesk Explore expert

Zendesk Explore was introduced by Zendesk in 2018 to provide advanced analytics and reporting capabilities for customer support data. It was developed to help businesses gain insights into their customer interactions and improve service efficiency through data-driven decisions.

About Zendesk Explore

 Explore's strengths include its seamless integration with Zendesk products, user-friendly interface, and robust reporting capabilities. Weaknesses may involve limited customization options and dependency on the Zendesk ecosystem. Competitors include 

, which offer more extensive data visualization and analytics features.

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About Zendesk Explore

How to hire a Zendesk Explore expert

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